Legal

Terms & Conditions

Last updated 31 August 2026

These Terms & Conditions govern your use of the Corrie D Marketing website and the purchase or use of services, digital products, training, consultancy, coaching, advertising, website development, AI solutions, SaaS products and other services supplied by Corrie D Marketing.

Please read these Terms & Conditions carefully before using our website, purchasing a product or commissioning any service.

By using our website, submitting an order, making payment, commissioning work or otherwise entering into an agreement with Corrie D Marketing, you agree to these Terms & Conditions together with any proposal, quotation, statement of work or service-specific agreement supplied to you.

If you do not agree with these Terms & Conditions, please do not use our website or purchase our services.

1. ABOUT CORRIE D MARKETING

For the purposes of these Terms:

“Corrie D Marketing”, “CDM”, “we”, “our” and “us” means Corrie D Marketing.

“Client”, “customer”, “you” and “your” means the person, sole trader, partnership, company or organisation using our website or purchasing our products or services.

Corrie D Marketing is based in Ayrshire, Scotland, United Kingdom.

Address: 4 Gullane Place Kilwinning Ayrshire KA13 6TR

Email: info@corriedmarketing.co.uk Office: 01294 559480 Mobile: 07411 170758

VAT Registration Number: 121 9928 08 ICO Registration Number: ZA482815

2. WEBSITE USE

The information on this website is provided for general information and commercial purposes.

We may update, amend, replace or remove website content, services, functionality or pricing without prior notice.

We make reasonable efforts to ensure website content is accurate; however, information may occasionally contain errors, become outdated or require correction.

You are responsible for determining whether information, services or products offered through this website are appropriate for your circumstances.

Nothing on this website should be regarded as legal, financial, tax, accounting, medical, regulatory or other regulated professional advice unless expressly stated otherwise.

3. AGE REQUIREMENT

You must be at least 18 years old to purchase our services or enter into a contract with Corrie D Marketing.

Some services, platforms or products may require registration using a valid email address and account credentials.

You are responsible for maintaining the security of your login information.

4. ARTIFICIAL INTELLIGENCE

Corrie D Marketing is an AI-first digital marketing agency and uses artificial intelligence within appropriate parts of its business and services.

AI may be used to support activities including:

research
content development
copywriting
design concepts
image generation
advertising
data analysis
AI-search optimisation
structured data
website development
automation
customer journeys
chatbot functionality
SaaS and web application development

AI output can occasionally be inaccurate, incomplete or outdated.

Where appropriate, client-facing work produced with AI support is reviewed and edited before delivery.

We do not intentionally place confidential client information or customer personal data into publicly available AI systems where doing so would be inappropriate or contrary to our data protection obligations.

AI tools, models and providers may change as technology develops.

The intellectual property position relating to entirely AI-generated material may vary according to jurisdiction. We therefore do not guarantee that purely AI-generated material will always qualify for intellectual property protection or be entirely unique.

Our use of AI is explained further within our AI Use Policy.

5. CDM SMART AI WEBSITES™

A CDM Smart AI Website™ is a bespoke digital website solution designed around the requirements of the individual client.

The core foundations may include:

SEO
structured data
AI-search visibility
website architecture
search-focused content structure

Additional functionality may include, depending upon the agreed scope:

AI chatbot
lead generation
lead qualification
lead scoring
customer journeys
booking functionality
quote or estimator tools
CRM integrations
email or SMS automation
ecommerce
payments
secure document upload
customer onboarding
customer portals
subscriptions
maintenance plans
other bespoke functionality

Not every feature is included within every website.

The exact specification will be set out within the quotation, proposal or agreed project scope.

6. WEBSITE DESIGN & DEVELOPMENT

Website projects are bespoke services.

The agreed project scope will normally identify:

number of pages
functionality
design requirements
integrations
content requirements
agreed price
anticipated timescale
any recurring charges

Clients must provide requested information, logos, images, text, access credentials and other required materials within the requested timeframe.

Delays in supplying material may delay the project.

Indicative completion dates are estimates rather than guaranteed deadlines unless a specific contractual deadline has been expressly agreed in writing.

7. CLIENT-SUPPLIED CONTENT & IMAGES

The client is responsible for ensuring that any content supplied to Corrie D Marketing may lawfully be used.

This includes:

photographs
stock images
AI-generated images
logos
video
music
text
graphics
testimonials
trademarks
third-party materials

By supplying material to us, you confirm that you own it, have permission to use it, or hold an appropriate commercial licence.

Corrie D Marketing will not be responsible for copyright, trademark or other intellectual property claims arising from material supplied by a client where we had no reasonable reason to believe the material was unauthorised.

8. CLIENT APPROVAL & SIGN-OFF

We operate a staged approval process where appropriate.

Clients may be asked to approve:

structure
copy
design
creative
functionality
advertising
campaign materials
final delivery

Once a stage has been approved, subsequent changes to previously approved work may fall outside the original scope and may be chargeable.

Unless another arrangement is specified within your project agreement, website projects normally include up to two rounds of reasonable minor revisions within the agreed scope.

Substantial redesign, additional pages, new functionality or work outside the agreed scope will be quoted separately.

9. PAYMENT

Unless expressly agreed otherwise in writing, Corrie D Marketing operates on a prepayment basis.

Work will not commence until the required payment has been received.

Where a payment plan or staged payment arrangement has been agreed, each payment must be made by its due date.

Failure to make payment may result in:

suspension of services
work being paused
website or service access being restricted where contractually permitted
outstanding amounts becoming immediately payable

Any quotation or promotional rate is valid only for the period stated within the quotation or offer.

10. BESPOKE SERVICES, CANCELLATION & REFUNDS

For business-to-business bespoke services, Corrie D Marketing reserves working time and resources specifically for the client once a project is commissioned.

Work may commence as soon as payment is received.

Where the client cancels a bespoke B2B project after work has commenced, payments relating to work already undertaken, resources committed and reserved project time may be non-refundable.

Where additional contractual sums have become due under an agreed fixed-term or project agreement, those amounts remain payable in accordance with that agreement.

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.

Different statutory rules may apply where you are purchasing as a consumer rather than in the course of business.

11. CONSUMER CANCELLATION RIGHTS

Where you purchase as an individual consumer, statutory consumer rights may apply.

For certain distance contracts, consumers may have a 14-day cancellation period.

Different rules apply depending on whether the purchase relates to:

goods
services
digital content
subscriptions

Where you ask us to begin providing a service during a statutory cancellation period, we may ask you to expressly request immediate commencement.

If you subsequently cancel within the applicable cancellation period, you may be required to pay a proportionate amount for services already supplied where permitted by law.

For digital content supplied immediately, you may be asked to:

expressly consent to immediate supply; and
acknowledge that beginning supply may cause you to lose your statutory cancellation right.

Where these requirements apply, they will be presented during the purchase process.

Nothing within these Terms overrides mandatory consumer protection law.

12. DIGITAL PRODUCTS & ONLINE COURSES

Digital products may include:

online courses
ebooks
downloads
templates
workbooks
training materials
digital resources
recorded programmes

Access may begin immediately following successful payment.

Digital materials are licensed for the purchaser's personal or internal business use only unless we expressly grant wider rights.

You must not:

redistribute them
resell them
reproduce them commercially
upload them to public websites
share account access
publish training materials
distribute recordings
copy proprietary frameworks

without written permission from Corrie D Marketing.

13. SUBSCRIPTIONS & RECURRING SERVICES

Certain Corrie D Marketing products and services may operate on a recurring monthly or annual basis.

This may include:

website maintenance
website hosting
chatbot management
customer journey management
marketing services
SaaS subscriptions
support services
membership products

The price, billing interval and minimum contractual period will be disclosed before purchase or within the applicable proposal.

Payments may be processed using third-party payment providers such as Stripe or GoCardless.

Corrie D Marketing does not normally store complete card or bank payment credentials itself.

Cancellation provisions for a particular subscription will be set out at the point of purchase or within the relevant contract.

Mandatory consumer cancellation rights will continue to apply where applicable.

14. WEBSITE MAINTENANCE & HOSTING

Where Corrie D Marketing provides ongoing hosting or website maintenance, fees are payable in advance.

The particular maintenance plan may include:

security updates
technical updates
platform updates
support
website maintenance
content changes where agreed
SLA support where included

Additional development or functionality is not automatically included unless stated within the applicable plan.

Where recurring charges remain unpaid, services may be suspended after reasonable notice and subject to any contractual and statutory requirements.

Reconnection, migration or file preparation charges may apply where additional technical work is required.

15. CHATBOTS, AUTOMATIONS & CUSTOMER JOURNEYS

Where Corrie D Marketing provides AI chatbots, automated customer journeys, lead scoring, workflow automation or similar functionality, these systems are designed to support rather than replace appropriate human oversight.

The client remains responsible for:

reviewing leads
making commercial decisions
responding to customers
ensuring information supplied to the system is accurate
notifying us where business rules change
ensuring regulated advice is not provided through a system unless properly authorised

AI systems cannot be guaranteed to produce perfect outputs in every circumstance.

Appropriate guardrails may be implemented depending on the use case.

16. SEARCH ENGINE OPTIMISATION & AI-SEARCH VISIBILITY

SEO, structured data and AI-search optimisation are designed to improve the ability of search engines and AI systems to discover, interpret and understand website content.

However, no agency can legitimately guarantee:

a specific Google ranking
permanent first-page positioning
inclusion within Google AI Overviews
citation by ChatGPT
citation by Claude
citation by Gemini
citation by Perplexity
citation by Grok
a particular level of website traffic
a particular volume of sales

Search algorithms, AI systems and third-party platforms are outside Corrie D Marketing's control and change regularly.

17. DIGITAL ADVERTISING

Advertising performance depends upon numerous factors including:

budget
market demand
competition
website conversion
offer
pricing
audience
tracking
platform algorithms
sales follow-up
client data

Corrie D Marketing does not guarantee a particular number of sales, enquiries, conversions or return on investment.

Where campaign tracking depends on pixels, analytics, conversion tracking or client systems, the client must provide the access and information reasonably required.

If accurate tracking is unavailable, we may be unable to provide complete conversion or ROI reporting.

18. COACHING, CONSULTANCY & TRAINING

Advice, coaching, consultancy and training are supplied for educational and strategic purposes.

Results vary according to individual circumstances and implementation.

We do not guarantee:

increased revenue
business success
funding
leads
profitability
particular commercial outcomes

Clients remain responsible for their own business decisions.

Strategies, frameworks, templates, SOPs, workbooks and other materials supplied by Corrie D Marketing remain our intellectual property unless otherwise agreed in writing.

19. THIRD-PARTY INTELLECTUAL PROPERTY CLAIMS

Responding to a copyright complaint, DMCA notice, hosting or platform takedown request, advertising platform appeal, or any similar third-party intellectual property claim relating to material published on your website or used in your advertising is outside the scope of our website, advertising, training and care plan services. This applies whether or not the material in question was originally supplied by us.

Where you ask us to assist with a matter of this kind, we are glad to help. Work of this nature is charged at £150 plus VAT per hour. We will agree the scope and provide an estimate in writing before any billable work begins, and we will keep you updated on time spent.

Nothing we do in this capacity constitutes legal advice. Where a claim is serious, or where a formal legal response is required, we will recommend you take advice from a qualified solicitor.

Where you supply us with images, video, copy, logos, product names, brand names or other material, you confirm that you own it or hold the rights to use it for the intended purpose. We rely on that confirmation and are not able to verify it independently.

Our use of artificial intelligence, including AI-generated imagery, is set out in full in our AI Use policy.

20. INTELLECTUAL PROPERTY

Unless otherwise expressly agreed, Corrie D Marketing owns or licenses the intellectual property contained within its:

website
branding
copy
training
frameworks
processes
documents
graphics
templates
strategies
course materials
proprietary systems

This includes applicable rights associated with CDM Smart AI Website™ and other Corrie D Marketing brands and proprietary products.

You may not copy, reproduce, publish, distribute, modify, sell or create derivative works from our proprietary material without prior written permission.

Client ownership of bespoke final deliverables will be governed by the individual project agreement and is subject to payment in full.

Third-party software, fonts, images, code, plugins and platforms remain subject to their respective licences.

21. THIRD-PARTY SOFTWARE & SERVICES

Our services may integrate with third-party providers including:

hosting providers
AI services
analytics platforms
payment processors
CRM systems
email providers
advertising platforms
automation tools
social media platforms

We are not responsible for outages, changes, suspensions, price increases, policy changes or service failures caused by third-party providers beyond our reasonable control.

We may recommend or introduce external suppliers.

Unless expressly stated otherwise, those suppliers operate independently from Corrie D Marketing and their services are governed by their own contracts.

22. EMAIL & CLIENT COMMUNICATION

For important project and contractual correspondence, we may require communication by email so that an accurate written record can be maintained.

Clients are responsible for ensuring that the email address supplied to us remains current.

Project approvals, instructions and changes given by an authorised client representative may be relied upon by Corrie D Marketing.

23. MARKETING COMMUNICATIONS

Where permitted by law, we may send:

service information
account communications
relevant updates
newsletters
product information
event invitations
promotional communications

Marketing preferences can be changed at any time through our Marketing Preferences Centre or by using the unsubscribe option contained within marketing messages.

Unsubscribing from marketing does not prevent us sending essential communications relating to an active contract, purchase or account.

24. DATA PROTECTION & PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Our website also contains separate information covering:

Privacy Policy
Cookie Policy
Marketing Preferences
GDPR information
Data Processing
AI Use

We do not sell personal information.

Where third parties process information on our behalf, appropriate due diligence and contractual arrangements are used where required.

25. SECURITY

We take reasonable measures to maintain website and system security.

However, no website, hosting environment or online service can be guaranteed to be completely free from:

malware
viruses
cyberattack
unauthorised access
service interruption
data loss

Users remain responsible for maintaining appropriate security on their own devices, accounts and systems.

26. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites.

These links are provided for information or convenience and do not necessarily represent an endorsement.

Corrie D Marketing does not control third-party websites and is not responsible for their content, privacy practices or availability.

27. CLIENT CONDUCT

Corrie D Marketing maintains a zero-tolerance policy towards abusive, discriminatory, threatening or harassing behaviour.

We will not tolerate:

racism
sexism
harassment
bullying
intimidation
threats
abusive communications
blackmail
deliberate defamatory behaviour

We reserve the right to terminate a client relationship where continued engagement would expose staff, contractors or business partners to unacceptable behaviour.

Any financial consequences of termination will be dealt with according to the applicable contract and law.

28. MEETINGS & CANCELLATIONS

Where a paid consultation, meeting or appointment has been reserved specifically for a client, cancellation terms may apply.

Where applicable, these will be communicated at the time of booking.

For appointments involving travel, reasonable charges may apply where a client cancels at short notice and costs have already been incurred.

29. RESULTS & WARRANTIES

We will provide services with reasonable care and skill.

However, marketing, advertising, SEO, AI-search optimisation, websites, training and business consultancy involve factors beyond our direct control.

We therefore cannot guarantee specific commercial outcomes.

Examples, case studies and previous client results do not represent a guarantee that another client will achieve identical results.

30. LIMITATION OF LIABILITY

Nothing within these Terms excludes liability that cannot lawfully be excluded or limited.

Subject to mandatory legal rights, Corrie D Marketing will not be responsible for indirect or consequential losses arising from:

loss of opportunity
lost profits
lost sales
business interruption
third-party platform failures
search engine changes
AI platform changes
client-supplied information
failure by the client to implement recommendations

Where legally permitted, our total liability arising from a particular service will not exceed the amount paid to Corrie D Marketing for the service giving rise to the claim.

This limitation does not apply where liability cannot legally be restricted.

31. FORCE MAJEURE

Corrie D Marketing will not be liable for delay or failure caused by circumstances outside our reasonable control.

This may include:

internet outages
cyber incidents
hosting failures
third-party platform outages
fire
flood
severe weather
industrial action
government action
illness
national emergencies
failure of essential suppliers

We will make reasonable efforts to resume affected services as soon as practicable.

32. PRICING CHANGES

Prices may change from time to time.

Existing fixed-price projects will remain subject to their agreed contractual price unless the scope changes.

Recurring services may be increased periodically to reflect:

inflation
increased supplier costs
platform costs
increased service requirements

Clients will be given appropriate notice of changes to recurring charges.

Previous quotations do not remain indefinitely valid unless expressly stated.

33. SPECIAL OFFERS & DISCOUNTS

Discounts, introductory rates, bulk-price arrangements and promotional offers may be conditional upon:

minimum contract duration
purchase quantity
payment schedule
continued service

If the conditions attached to a discount are not satisfied, the discount may cease to apply where this was made clear within the original offer or contract.

34. COMPLAINTS

We aim to resolve concerns professionally and promptly.

If you have a complaint, please contact:

info@corriedmarketing.co.uk

Please provide:

your name
business name
relevant project or service
details of the issue
any supporting evidence

We will review the matter and respond as soon as reasonably practicable.

35. CHANGES TO THESE TERMS

We may update these Terms & Conditions periodically to reflect:

changes in law
changes in our services
new technologies
new products
operational changes

The latest version will always be published on our website together with the date of the most recent update.

Changes will not retrospectively alter a separately signed contract unless agreed or legally required.

36. SEVERABILITY

If any provision within these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

37. NO WAIVER

If Corrie D Marketing does not immediately enforce a particular contractual right, this does not mean that right has been waived.

38. ENTIRE AGREEMENT

These Terms, together with any applicable:

quotation
proposal
statement of work
service agreement
order confirmation
privacy documentation

form the agreement between Corrie D Marketing and the client in relation to the relevant service.

Where a separately signed contract contains terms that conflict with these general Terms & Conditions, the specific signed contract will normally take precedence for that service.

39. GOVERNING LAW

These Terms & Conditions are governed by the laws of Scotland.

Where the client is acting in the course of business, the Scottish courts will have jurisdiction over disputes arising from the contractual relationship, subject to any alternative written agreement.

Where you are a consumer, nothing within this section removes any mandatory rights relating to the jurisdiction in which you are legally entitled to bring a claim.

40. CONTACT

If you have questions about these Terms & Conditions, contact:

Corrie D Marketing

4 Gullane Place Kilwinning Ayrshire KA13 6TR